Hi,
My user was working fine until he went on a trip last week. While on a jet to Alaska he pulled out his laptop and opened outlook 2013 using gogo inflight wifi. As soon as he does this he gets a red bar that says "Unlicensed Product".
I run "cscript OSPP.vbs /act" to try to re-activate the product but get this error:
LICENSE NAME: Office 15, Office0365ProPlusR_subscription1 edition
LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channel
Last 5 characters of installed product key: CRY6P
Error Code: 0x80070005
This is the second time this has happened to him while on a flight. I don't remember what I did to fix this the last time. How can I fix this?
Thanks
Jason