Is there any way to customize the message displayed after a user clicks the "Can't access your account?" link on the Office 365 login page, and then enter their userID and the verification code?
This message is displayed: While we cannot reset non-admin account passwords automatically, we can contact your organization's admin to do it for you.
That link "contact your organization's admin" generates an email request for a password reset, but the user has no way of adding any kind of alternate contact info. I would like to have a different message displayed after they verify the user ID. We are using Office 365 for education, and many of our students do not come on campus. That makes it difficult to contact them with the reset password or instructions on reseting it themselves.