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Hybrid Mode: Can't do Remote Move after O365 upgrade

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I opened a support ticket with Office 365 support and it's been two full days and nobody has taken up the ticket to help me so I am posting here.

 

In case you wondered, the ticket # is 1213093015

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Our Configuration:

--Hybrid Mode
--Exchange 2010 SP3 On-Premise
--Post Office 365 upgrade

This is the first person I'm attempting to migrate to Office 365 after our upgrade. Perhaps I have to reconfigure something On-Premise? I don't know. This is what happens and what I have been doing for months before this upgrade.

--Create User
--Create Mailbox in OnPremise Exchange
--Sync with DirSync
--Activate User in Office 365 giving Exchange Online rights
--Go into EMC in On-Premise server and choose "Remote Move Request" and follow the prompts.

I am getting "Command Successful" with a big green checkbox when done. But there is no evidence anything is actually happening. The icon on the user doesn't change, If I go to the Exchange Online view and look at Remote Move Requests the account isn't in there.

I don't know how to make this work.


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