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Some users do not work after Dirsync

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We have enabled Dirsync and SSO for a domain in Office 365.

Some of the users had existing standalone Office 365 mailboxes.

After sync - the accounts were merged and everything looks ok , but after
a logon attempt , the user is receiving the following message:

This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com

Please note that the authentication is ok and the UPN is correct. 

Any advices?


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