User is not able to sign in to the Sharepoint online 365 site . She is a member of the Site Members group. User is getting the following error..
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We're sorry, but *** Email address is removed for privacy *** can't be found in the *********.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.
Here are a few ideas:
Click here to sign in with a different account to this site.*
*This will sign you out of all other Office 365 services that you're singed into at this time.
If you're using this account on another site and don't want to sign out, start your browser in Private Browsing mode for this site (show me how). http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/features/in-private
If that doesn't help, contact your support team and include these technical details:
Correlation ID: 6826189c-2ae8-40b6-ae8e-b23338029e62
Date and Time: 5/17/2013 8:47:11 AM
URL: http://**.sharepoint.com
User: *** Email address is removed for privacy ***
Issue Type: Partner User Invalid.
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What should be the way to resolve this issue..
Thanks
Jag